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Frequently Asked Questions About Drinkable Gifts

How Does It Work?

How do you manage to deliver alcohol around the world in less than a week?
 

We get it; with all this liquor in stock, you’re worried we might be drunk on the job. Don’t worry; we save the drinks for after our job is done! Now, we can’t tell you about all our trade secrets or where all our liquor stashes are, we have to have SOME privacy, you know! But what we can tell you is that our company has really got this delivering wine, spirits, beer, and more to your family in over 175 countries DOWN!

First off, we’re almost everywhere. That’s how we find the good stuff!

DrinkableGifts.com has gift experts, customer support specialists, taste testers, and more all around the world. We have places stock piled in nearly every region we serve. Our managers make sure to source the best quality liquor (and sometimes the cheap stuff for that person you only kind of like) right within your recipient’s region. And don’t worry, if you’re trying to impress a business partner, we know a guy who knows a guy who can get their hands on the fancy stuff!

When you place your order from the comfort of your own home (with a drink in hand we hope), we send it to our regional headquarters, and the area manager takes it from there. Your gift is created and usually delivered with a courier like FedEx, UPS, or DHL. And, we’re pretty sure those guys don’t drink on the job, either.

You get the fastest international alcohol delivery, you don’t deal with customs, and you get individualized gift experts ready to help you at a moment’s notice. You might see more than one of us answer your e-mails, but that’s because we want to ensure you have your answer 24/7, no matter who’s on shift.
 

Why do some liquors cost different prices in different countries?
 

You found the perfect bottle, that scotch that just screams, “have a good poker night,” and then you see the price. $100 bucks! You can get it at home for $80. And okay, you got us; in another country’s catalog it costs $90. Well, here’s the thing: different products cost different amounts depending on where you get them in the world.

Rum is pretty cheap in Jamaica, but in Alaska, not so much. But think of it this way: if you were to buy rum in Jamaica and then ship it to Alaska, you would easily triple the cost of what you’d pay in shipping. And not to speak ill of international customs, but we can’t vouch for their drinking policies.

Just remember that your gift is made in the region where you are shipping. If you want to send a bottle of vodka and gourmet snacks to Germany, our office is tracking goods down in Germany. This means you don’t worry about customs, you don’t deal with gift taxes, and your bottle of liquor, assortment of wine, or case of beer has minimal chance of breaking in transit.

You also get personalized service with an attention to detail that is second to none. We package your gift when you order (or when it is appropriate for delivery if you plan ahead). This means your basket doesn’t wait around and collect dust. Aged wine is excellent; dusty wine isn’t!

The long and short of it is our prices vary across countries. Because we offer you a good price, for great quality, for the region you want your gift delivered in. That’s only fair.
 

How can you possibly manage to deliver to 175 countries?
 

You caught us; we might be pushing the definition of country.

The world is an ever-growing and changing place, and figuring out if a place counts as a country really depends on who you ask. To make sure we have the best relations with all our employees and regional offices, we go with a liberal definition of ‘country’ that’s aligned with delivery regions. If people in the region call themselves a country, and most people agree, then we’re on board too. That’s just being polite. And when you’re in the business of selling liquor, it’s best to be polite.

We know mapmakers tend to recognize around 195 sovereign states or countries in the world. But even that isn’t set in stone because some include Taiwan, which brings the number up. Politicians or other world powers may also include other independent states such as Somalia (pirates or no pirates) in their definition, and this brings the total to around 204.

Sporting officials have a count that ends at around 209 countries. We suspect that’s so they can drag out more matches, make more money, and sell more beer. But, who are we to judge?

For our purposes, DrinkableGifts.com uses a blend of the most liberal definitions, recent postal codes, and good judgment. To ensure your liquor arrives all safe and sound, we keep regional managers in and around these loosely defined borders to keep an eye on things.

That’s it. We aren’t trying to brag or pad our numbers (at least not any more than the next guy). We actually deliver in 175+ postal zones. This helps us keep good relationships and sustain our expertise in what you can actually get in every country.
 

My drinkable gift is literally crossing an ocean, won’t pirates kidnap it?
 

Like you, DrinkableGIfts.com has a long reputation of not trusting pirates. It’s just good business!

This is why we have a foolproof process for making sure your delivery arrives. First, we send gifts to our employees around the holiday season so they aren’t looking at the wine you picked out with too much envy!

Second, your gift is being put together in the region you want it delivered. We cross the ocean as little as possible. We know how pirates are about their rum! Your gift is sourced as close to your friends, family, or colleagues as possible. This saves on the distance your bottle has to travel and cuts down on accidental damages or goods being held at port.

Third, your gift is packaged when you order it or whenever is best for delivery. Your scotch gift basket, beer sampler, or wine collection is delivered the same week our gift team puts it together. We ensure that the accompaniments and extras you add to your alcohol purchase are fresh, and your recipient won’t have to wait to enjoy your surprise.

Finally, our gifts are all delivered by courier. But we get it; sometimes couriers make mistakes. To top it all off, we also verify that your order has arrived, either with delivery signature or electronic confirmation. Only then do we send you an e-mail to notify you of delivery.

Your liquor (however many bottles you choose) will arrive safe and sound. And should the odd team of bandits make off with your loot, we have you covered with our satisfaction guarantee. Go ahead, let us take that bottle of beer off the wall and pass it around.
 

Won’t my gift go through customs? Will it get lost there? What about duty fees?
 

We’re about to get technical here, but the short answer: No. We take delivering alcohol gifts to the people on your VIP list seriously.

Your alcohol gift will never see a Customs agent; by the time we get our whiskey, and beer, and wine, and you get the idea, they’ve already made it into the country. Most of the time, your delivery will make it to your recipient in 3 days. For the super remote areas where we have to send it on a donkey, maybe a week.

Take another sip of wine and relax. The only way we can do this is to avoid customs; many countries won’t allow individual gifts with alcohol without some extreme paperwork. In this case, international law agrees with us. Sourcing products in every region and delivering in the same area is always best.

If you have more questions, reach out to one of our 24/7 customer support team, they’re ready to help you pick out the perfect bottle of booze and get down to treating your best friend.
 

Why do your gifts have a higher price tag?
 

To make a lot of technical talk very short, they actually don’t.

We understand that when it comes to sending gifts, many assume that the traditional way is cheaper. You know, purchasing an item in-store, packing it, and shipping it yourself with the help of a big-name delivery company.

The fact of the matter is that after shopping time, packing time, costs, and the utter nightmare that shipping and customs can be, DrinkableGifts.com is hands down the cheaper and easier option.

But you don’t have to take our word for it. Take a look at the cost of shipping even a relatively small 2.5-pound gift basket to a common overseas destination like Berlin, Germany, or even Tokyo, Japan! Here’s FedEx’s Quick Quote, UPS Calculator, and Pitney Bowes Duty Calculator. Or you can check out our handy Comparison Table for more details.

When you shop with DrinkableGifts.com, you buy more than just a gift. You score peace of mind. We work hard to keep our shipping prices as cheap as possible, even during the busiest times of the year.

This means you get to spend your hard-earned money on the goodies that go inside your gift, not just getting it there. Additionally, your gifts travel as little as possible, ensuring they’re delivered in the best and freshest condition possible!

You’re also getting the best customer service in the world, available to you 24/7 in multiple languages. We are ready to help you with every step of the process, from picking out the gift all the way to letting you know your order arrives safe and sound.
 

Shipping and Delivery

How are alcohol gifts delivered to overseas locations?
 

In most instances, we use mail services like FedEx, DHL, TNT, UPS, and USPS. In the areas where these services aren’t as fast or reliable, we use local accredited couriers instead.
 

How do you obtain recipients’ addresses? Am I eligible for a full refund if the address can’t be found?
 

In the event you don’t have a complete address, we will contact your recipient via e-mail or phone. If your recipient is unresponsive, we will notify you and offer you the option to send the gift to someone else or provide a partial refund.

Please make sure that you provide a complete and accurate address when you place your order. Suppose the courier is unable to get to the recipient’s location due to issues like gated access or incorrect address information, the wrong street or house number. In that case, we can arrange another delivery to the correct address if available. Please keep in mind that additional delivery charges may apply.
 

Am I able to use your service to send my own gift?
 

We are unable to accommodate requests to send any gifts you package yourself through our service. This is because we are a concierge service that specializes in sourcing and delivering quality alcohol and other items within the destination country. We do not operate as a shipping company and cannot facilitate cross-border deliveries.
 

How long does it take to deliver alcohol gifts?
 

Delivery times vary depending on the country of delivery. Typically, we can deliver alcohol gifts within 2-4 business days. To find a list of more specific delivery times by country, please visit our delivery locations page.

If you need a last-minute gift, try our GiftyLink service!
 

What is GiftyLink?
 

GiftyLink is a virtual solution to sending your gifts now! It provides a virtual greeting card filled with your custom message via e-mail, SMS, or WhatsApp, on the desired date. This message will notify them of the upcoming gift delivery along with your personalized greeting card. This lets your recipient know you’re thinking of them, creates excitement around receiving a gift, and allows them to plan their thank-you note!

Check out how GiftyLink works here!
 

Are you able to deliver wine and alcohol in all serviced locations?
 

We deliver wine, champagne, beer, and alcohol to all locations except those where it is prohibited by law. Currently, we are unable to deliver baskets containing alcohol to countries in the Middle East, such as the United Arab Emirates and Saudi Arabia, where alcohol delivery is forbidden.

In the United States, all recipients must be 21 years of age or older to purchase or accept gifts containing wine, beer, or other alcoholic beverages. Adult signatures are required for all alcoholic shipments.

Additionally, alcohol cannot be shipped via military mail to APO/FPO military addresses.

We do, however, offer non-alcoholic gifts for all countries!
 

Ordering Procedures

Where do you deliver?
 

Please check out our complete list of delivery locations or use our location finder.
 

Can I send alcohol gifts to unlisted locations?
 

If you’d like to send a gift to an unlisted location, we may need to charge an extra fee for distant delivery. Please contact us to get assistance and more information.
 

What is the delivery fee for unlisted locations?
 

Delivery fees for unlisted locations vary but range between $20 and $40 USD. Please contact us with the complete address to inquire about delivery possibilities.
 

Can I contact the gift delivery office in my selected city?
 

All of our customer service is handled through e-mail or phone by trained support representatives from our international offices. These agents will relay any special delivery instructions to our local delivery agents.
 

What are your delivery times? Can you guarantee a specific delivery time?
 

Deliveries happen between 9 a.m. and 9 p.m. local time in most serviced locations. Unfortunately, we are not able to guarantee an exact delivery time.
 

Why is my credit card charged before my order is delivered?
 

As soon as you finalize your order and hit “Submit,” you authorize us to charge your credit card in real-time. You’ll receive an e-mail notification from our secure payment provider and confirmation of your order. If you want to place an order in advance but pay later, submit an Offline Order and contact us to arrange the payment. Please note that for all orders, we must charge your credit card (or other payment method) at least 1 business day before the delivery.
 

Can you deliver to an incomplete address or without a phone number?
 

We are happy to try and contact your recipient via e-mail or instant messenger to clarify address details and arrange delivery. However, without a local phone number for your recipient, we can only guarantee and reconfirm an exact delivery date once we hear back from the recipient.
 

What if my recipient isn’t home?
 

There are a few options. In some instances, the courier may be able to leave the gift at the recipient’s door or with neighbors. If they are not able to do this, they may place a note with our local phone number on the recipient’s door or attempt a re-delivery for an additional fee. We do not advise leaving gifts at the recipient's door in the case of apartment buildings.
 

Can I add an item to my order?
 

If your order is not yet en route, you can make changes or add an item, though you will need to resubmit your credit card or payment information. Please contact us for assistance.
 

Can I preview the gift before it’s delivered?
 

It is not always possible for us to provide a preview of the gift before delivery. However, we are open to such requests. Please contact us as we handle such inquiries individually. We will update you via e-mail with a definitive answer.
 

Will the courier contact the recipient before delivering the gift?
 

We ask for the recipient’s phone number to help guarantee a smooth delivery process. Our local office’s staff members and couriers may call the recipient to confirm that they will be home during the time of delivery.

However, the recipients are not contacted in all instances. This occurs when a third-party shipper like DHL, FedEx, or UPS handles the order, as they have their own process and procedures for verifying addresses that we have no influence over.
 

How can I arrange a surprise delivery?
 

To request a surprise delivery where your recipient is not contacted in advance, please leave a note in the “Comments” field of the order form. Keep in mind that we cannot guarantee that your recipient will be home, and multiple delivery attempts may affect the freshness of perishable items. Additional delivery fees may apply for additional delivery attempts. For these reasons, we don’t recommend surprise deliveries.
 

Can you deliver to hotels, hospitals, churches, or other non-traditional locations?
 

At DrinkableGifts.com, we’re committed to making surprising your friends, family, and business colleagues easy, no matter where they are. To learn more about delivering gifts to non-traditional locations, go here.
 

How to order

 

How do you order an alcohol gift for delivery?

 

  1. Select the country of delivery.
  2. Select your desired item from the catalog and add it to the cart. You can add multiple items if desired.
  3. Click “View Cart.”
  4. Review the contents of your cart and click “Continue” if everything is correct.
  5. Log into your account or enter your e-mail address if you are a new customer.
  6. Complete the fields requested during the checkout process.
  7. Verify all of your order details.
  8. Select your desired payment option.
  9. Finalize your order.
  10. You’ll receive a confirmation e-mail and can relax! We’ll contact you if we have any questions and once your order has been delivered.
     

For a more detailed walkthrough, visit our How To Order page.
 

Is it possible to know the wine brand in the basket before making a payment?
 

For some of our alcohol gifts, the wine is clearly listed in a particular brand or year. You can select the wine type and origin for the gifts where it isn’t, such as our build your own wine basket. However, unless we already state the brand of the wine in the gift description, we can only commit to delivering a bottle of wine that matches the general description of the wine type and origin.
 

Delivery status and confirmation

How will I receive delivery confirmation?
 

You will receive an e-mail confirming your delivery at the end of the selected delivery date. Sometimes, it may take up to 24 hours to confirm delivery due to remote locations. If your order is delayed, we will notify you via phone or e-mail.
 

Why is my Order tracking status still “in process” even though the delivery time has passed?
 

It some instances, it takes up to 24 hours to send electronic delivery confirmation. Reliable internet access may not be available in some remote locations, so please be patient. All of our updates are done manually to ensure attention to detail, so please check again in a few hours.
 

Why doesn’t your Order tracking page provide a shipping company’s tracking code?
 

In some cases, our alcohol gifts are delivered by local couriers. You can contact us to inquire about your order status; we will gladly help!
 

Additional Services

Can I add a personalized note to the gift card?
 

Absolutely! In fact, we encourage it and ask you to please make sure you sign your name to your gift card so your recipient knows who to thank. During checkout, you’ll have the opportunity to type in your note after entering the delivery information.
 

Can you help me with a custom gift order?
 

We’d be delighted to help you put together a customized gift for delivery as long as the items are locally available. Please submit the custom gift request form to get started, and contact us if you have any questions.
 

Can I attach my image to the order?
 

We can attach your image in some delivery locations. Please e-mail us the image you want to include and your order request or order number. The cost for including your custom image varies depending on the picture size and location.
 

I may be interested in becoming a Reseller. Does DrinkableGifts.com have a Reseller Program?
 

Yes we do!

And we would love to hear from you! Over the last few years, we have become a backend supplier for many gifting programs, such as:
 

  • Direct Mail Platforms
  • ABM Platforms
  • Employee Rewards & Recognition Programs
  • Private Branded Incentive Programs
     

One of the partnerships is with Giftsenda’s Direct Mail Platform.

Our wines and alcohol gifts are available for purchase on Giftsenda’s marketplace so that their corporate customers can send wines in bulk to hundreds of recipients at once.

If you are looking for a reliable wine gift supplier with global reach, please contact our Corporate Partnership team: [email protected].
 

Privacy and Security

Is my order information private?

Any information you provide to DrinkableGifts.com is considered private and will not be shared except with our local offices and couriers for delivery purposes. For security reasons, we do not store a copy of your credit card or PayPal information in our database.

How secure is my information?

We strive to keep your information as secure as possible. When you place an order through our site, you are redirected to our secure order form. We establish a secure connection between your computer and our server using Secure Sockets Layering (SSL), an advanced encryption technology. Your order remains encrypted until it reaches our order processing center, ensuring that your personal information remains protected from unauthorized parties.

Does DrinkableGifts.com share my personal information?

In very rare instances, we may share your private information with law enforcement or investigative authorities if it is necessary to comply with the law, stop credit card fraud, protect against misuse of our website, or ensure the personal safety of our site users or the public. This disclosure would aim to identify, contact, or take legal action against anyone attempting to cause harm to another’s rights or property.
 

How can I place my order by phone instead of online?

Our customer service representatives will be happy to assist you in placing an order over the phone. You can request a free call here: img

Alternatively, you can find all of our service phone numbers for different countries here.
 

Corporate Orders

Can I include my company’s logo?
 

You can add your company’s logo, slogan, or any other branding material for FREE when you order 5 or more gifts. This image will be printed on the gift card that comes with each order. Learn more about adding your logo to gifts here.
 

How do I add my company’s logo?
 

E-mail us your high-quality (300 dpi) JPEG, PNG, or TIFF files and your order. Learn more about adding your logo to gifts here. Please order your gifts early, as adding your logo adds 7 business days from the day of payment, plus the regional shipping times, to the time it takes to deliver your order.
 

Do the gifts you send cross international borders?
 

We maintain warehouses in each country or region we serve to minimize shipping times and costs.
 

Can you deliver to hotels, hospitals, churches, or other non-traditional locations?
 

At DrinkableGifts.com, we’re committed to making surprising your friends, family, and business colleagues easy, no matter where they are. To learn more about delivering gifts to non-traditional locations, go here.
 

For answers to more questions, please visit our Corporate FAQ page:
 

download corporate bulk order form Sending gifts to multiple addresses or countries? Download our bulk order form or use our Google Spreadsheet and email us: [email protected]!
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Visitors must be 21 years or older to enter DrinkableGifts.com. By clicking "OK" I hereby state that I am of legal age to purchase alcohol and my intended gift recipient is of legal age to receive alcohol gift.